My computer was not working with the printer I bought from Best Buy. I spent five hours on the phone with Best Buy trying to ...

Customers can expect a self-service support option when they visit and shop on BestBuy.com, when using Best Buy’s app, or when they call Best Buy’s customer support line (presumably through a ...

Best Buy plans on launching an AI-powered customer support service, a week after conducting mass layoffs of Geek Squad employees. Best Buy is developing the project using Google's Gemini AI models ...

The “self-service support option” will be available online, on the Best Buy app, or over the phone starting this summer. "These new-gen AI-powered capabilities further enhance our commitment ...

Convenient pickup options, such as in-store, curbside and lockers, enhance customer experience. Free next-day delivery on numerous items further boosts service offerings. Best Buy is enhancing ...

Best Buy is taking the plunge and incorporating AI-powered shopping tools for its customers, announcing at Google Cloud Next 24 that it’s partnered with Google Cloud and Accenture to bring users ...

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...