As part of today's Apple online store downtime, the company appears to have rolled out an enhancement of its sales chat support services for ...

The 'Shop with a Specialist over Video' option connects you with an Apple rep via video chat to answer your product questions, but you can also seek help over text or a regular phone call.

Your MacBook or iPhone may need to visit the Apple doctor at some point, and there are several reliable support channels to help service your product.

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform ...

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog ...

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

As for pricing, Apple will charge a fee of $19 for a single incident of basic tech support and troubleshooting. There will, however, be an option for users to request an exception on the fee.