MacRumors last month revealed an upcoming Support Assistant feature in the Apple Support app, and now there is further ...

We've been seeing signs of an upcoming chatbot-based support feature in the Apple Support app, and it turns out it's already ...

Apple has begun rolling out an AI-powered chatbot called Support Assistant within the Apple Support app to select users. This ...

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

Zendesk officially launches Apple Business Chat option for customer support After a long trial period, Zendesk has made Apple's Business Chat in Messages generally available to all customers.

Plus, Bradbury said the launch version of Business Chat is limited to human-to-human conversations, no chatbots involved (though of course Apple could add chatbot support in the future).

Jan wrote about this the other day, but it looks like Apple has made tech support via chat live for the whole Mac community. Simply sign in with your Apple ID, and you are presented with a list of ...

Apple on March 29 introduced Business Chat, an online service that’s still in beta test, but provides a way for consumers to communicate directly with companies via the Messages app on their ...