AI Chatbots are computer programs that use machine learning and natural language processing to understand and respond simulating human conversation. Find out how chatbots work.

A machine learning (ML) engine, based on neural networks, looks at a pattern (say, a text message) and maps it to a concept such as the semantics, or the intent of the customer sending the message.

Machine learning can be applied in different fields to create various chatbot algorithms, while NLP has the ability to pick up conversational cadences and mimic human conversation.

If a machine learning model were to study tax and financial inquiries for 10,000 or so taxpayers, it could learn what deductions to take, how those issues affect income tax liability or refund ...

Ahead of its annual Build developer conference, Microsoft announced a slew of new features heading to its Azure Machine Learning service.

The Canadian lender has been using machine learning to help branch and call centre employees answer customer queries since 2018. It is now boosting the experience by experimenting with an engine ...

A machine-learning tool can easily spot when chemistry papers are written using the chatbot ChatGPT, according to a study published on 6 November in Cell Reports Physical Science 1.