Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

The Krystal Co. has standardized its corporate employee training programs on the web-based platform MyUdutu by Udutu. Udutu, based in Victoria, British Columbia, Canada, is a provider of web-based ...

The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...