As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...

The combined firm will serve over 43,000 clients with AI-powered listening tools, analytics and multi-industry CX expertise.

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Editor’s Note: The article has been updated to include new data and information. The original content was authored by Dom Nicastro. In the age of social media, viral reviews and user-generated ...

New ‘Flex Credits’ pricing model enables businesses to scale AI-powered digital labor to every employee, department, and process SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the global ...