Avaya's Avaya Infinity platform will support Model Context Protocol (MCP). Created by Anthropic, MCP is the open standard that allows artificial intelligence models to securely and reliably interact ...

Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent.

Qualtrics has received FedRAMP High authorization, the U.S. government's highest security standard for cloud products and services.

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.