Importance of SMS & Email Alerts

Optus sent a notification about a deadly triple-zero outage to the wrong email address, according to the Department of Communications. The Singapore-owned telco sent two emails to the department on the day, one at 2.45pm notifying about the outage and another at 2.52pm advising the matter had been resolved, department deputy secretary for communications and media James Chisholm said. But the emails were sent to a redundant address, meaning the department didn't learn about the outage until it wa

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